Due to the made to order production model, at this time I am unable to accommodate returns for refund. Please email me at any time if you have questions before making your purchase. I would love to chat!
At Shonga, we take pride in our workmanship. If there are any inconsistencies or structural defects in our products, I will repair or replace the bag. Mail it to me and I will reimburse the shipping cost.
Please email with photos of the defects for approval before sending in. Bags returned without approval will not be accepted.